A workflow consists of an systematic and repeatable pattern of business activity to process and ‘decide’ the course of action.
A workflow can be described as a sequence of operations, declared as work of a person or a group, an organization of staff or resources.
Various forms of workflow procedures can be seamlessly embedded within applications. An example of this could be a staff member requesting for annual leave via an electronic form. The form is then automatically forwarded to a line a manager. Upon approval the form is forwarded to the HR department; and upon a decline the form is sent back to the staff ember with a note and reason.